Check here for answers to many questions relating to our products and services.
If you can't find the answer to your question, feel free to get in touch with us and ask.
    • The durability expectations (life span) of Cascadia's fiberglass windows are two to three times that of vinyl (PVC) windows.  Our fiberglass windows are typically 10% to 15% higher than a higher-end vinyl window with comparable features.

    • Yes. Simplifying the configurations and altering the size can make a big difference in price. Ways to simplify the configurations include: reducing the quantity of mullion bars and transom bars, reducing the number of operable vents, and using standard hardware and glass. In addition, larger windows typically have a lower price per square foot because there is no additional labour to build a larger window vs a smaller window.

    • Operable windows (casements, awnings, etc.) are more than twice as costly as fixed (non operable) windows. This is because operable windows utilize various hardware components that are not required in fixed windows. In addition, there is more labour required to produce an operable window.

      • On a small project the upcharge for custom colour frames or dual colour is approximately 10%.
      • On a large project the upcharge for custom colour or dual colour is approximately 5% (or less if discussed well in advance with the sales rep).
      • On larger projects the upcharge can be reduced

    • We believe that triple glazing adds long term value to the windows. The upcharge for triple glazing is typically 10% to 15%. The increase in thermal performance is beyond 50%.

    • We can accept credit card payments up to $5000, for small projects or deposit payments. For larger orders, we can accept approved terms, cheques, or bank wire transfers.

    • This is the process for obtaining a quote:

      1. Contact the local Cascadia sales rep in your area (Cascadia reception can lead you to the appropriate rep).
      2. Provide the sales rep with drawings and specifications.
      3. Discuss the project particulars with the sales rep in order to select the most appropriate products.
      4. Once all the required information is gathered by the sales rep, our estimating department will prepare a quote. The lead-time for a quote is 5 working days or less.
    • All lead times are based on receiving final confirmations, contract and deposit. At that point, our typical lead time for windows is 4 to 8 weeks, depending on the complexity of the order and Cascadia’s plant workload at the time. Please consult with your Cascadia Representative to confirm lead times.

    • In new construction (and often in retrofit projects), shrinkage and settling of the wall framing is inevitable. Because Cascadia windows and doors utilize multipoint locking systems (for increased air tightness and forced entry resistance), shrinkage and settling of the wall around the window can put stress on the windows causing the multipoint locks to misalign. Therefore, it important to perform the final hardware adjustment after all of the shrinkage and settling of the building is complete. Hardware adjustments are usually quite simple and only basic tools are required. These adjustments can be performed by a reasonably handy homeowner, and typically does not require a window specialist.

    • If you require service work such as: paint touch-ups, hardware adjustments, etc, a Cascadia service representative can be made available to assist you. Typically, we can be available to visit you project within 2 weeks. However, if the service work required is urgent, we will make it a priority to assist you more quickly.

    • Yes a small container of touch up paint is provided with all orders, and more is available if necessary. Instructions for touch-up painting is available through our project manager. If you would like more information regarding paint, or instructions for touch-up painting, please contact Cascadia’s project manager.

    • We will ship your order in one of two ways:

      1. Delivered on flat-bed truck on A-frame racks.
      2. Delivered on flat-bed truck in wooden crates.

      For both of the above methods, we utilize third-party trucking services, coordinated by Cascadia's shipping department.  Off-loading and site handling is the responsibility of the buyer unless the Cascadia scope of work includes installation.

    • We do not have standard size windows and doors. All of our products are custom sized for your particular project requirements.

      • Conventional slider window typically do not seal as effectively as compression seal products such as casements and awnings. Conventional sliders utilize friction gaskets as opposed to compression seal gaskets, which make them less reliable and less durable. Therefore, conventional slider styles do not meet the Cascadia quality and durability standards.

    • We do not offer a standard multi-slide door at this time.

    • We are currently in the process of finalizing our folding door system. It has been produced for a few customized projects in south western British Columbia.  Long lead times apply to this product type; please contact our Canadian sales rep if you would like more information.

    • Yes, our windows can accommodate an alarm system. However, for alarm systems that require drilling holes through the window/door frames, Cascadia would need to review and approve the locations of the holes to ensure that no concealed materials will be damaged and to ensure that the holes will not decrease the performance of the window.

    • Yes, we can provide various custom sizes and shapes. Feel free to contact your local sales rep to determine if your specific design is feasible.

    • Cascadia Windows can produce some of the largest thermally efficient windows available. However, there are limitations which will relate to hardware size capacity, weight capacity, ect. Please contact your local Cascadia Sales Representative for specific information on the series and configurations you are selecting.

    • We can provide spandrel panel products including:

      • Insulated sandwich panels (painted aluminum veneers with polyisocyanurate insulation between).
      • Various opaque sealed units.
    • No we do not provide fire rated products. However, our products can be used in various non-combustible construction applications. Please contact your local sales rep for more information on combustibility requirements of fiberglass windows.

    • Yes. Our 302 series door has a low threshold option which can accommodate ADA compliance. We also have handle options that will accommodate ADA. However, if your project requires ADA compliance, this needs to be explicitly requested so that the configuration design can be reviewed and produced accordingly.

    • Yes. Our 400 series window is designed for many applications including storefront. It is usually less expensive than aluminum storefront and has far superior performance.