Check here for answers to many questions relating to our products and services.
If you can't find the answer to your question, feel free to get in touch with us and ask.
    • This is dependent on the type and brand of vinyl window used in the comparison. Vinyl windows range from $15 per square foot to $60 per square foot depending on the quality of vinyl windows and configuration (the higher quality vinyl being between $40 and $60 per square foot). Cascadia fiberglass windows typically range between $35 per square foot and $65 per square foot (depending on the configuration and quantity of operable vents).
    • Yes. Simplifying the configurations and altering the size can make a big difference in price. Ways to simplify the configurations include: reducing the quantity of mullion bars and transom bars, reducing the number of operable vents, and using standard hardware and glass. In addition, larger windows typically have a lower price per square foot because there is no additional labour to build a larger window vs a smaller window.
    • Operable windows (casements, awnings, etc.) are more than twice as costly as fixed (non operable) windows. This is because operable windows utilize various hardware components that are not required in fixed windows. In addition, there is more labour required to produce an operable window.
      • On a small project the upcharge for custom colour frames or dual colour is approximately 10%.
      • On a large project the upcharge for custom colour or dual colour is approximately 5% (or less if discussed well in advance with the sales rep).
      • On larger projects the upcharge can be reduced
    • We believe that triple glazing adds long term value to the windows. The upcharge for triple glazing is typically 10% to 15%. The increase in thermal performance is around 50%.
    • We often have extra glass (sealed units) and extra windows that cannot be used for the intended projects. These items are usually very inexpensive because we do not have much space to store them over the long term. If you are interested in these “boneyard” products, feel free to call Cascadia reception for more information.
    • We can accept credit card payments up to $5000, for small projects or deposit payments. For larger orders, we can accept approved terms, cheques, or bank wire transfers.
    • This is the process for obtaining a quote:

      1. Contact the local Cascadia sales rep in your area (Cascadia reception can lead you to the appropriate rep).
      2. Provide the sales rep with drawings and specifications.
      3. Discuss the project particulars with the sales rep in order to select the most appropriate products.
      4. Once all the required information is gathered by the sales rep, our estimating department will prepare a quote. The lead-time for a quote is 5 working days or less.
    • All lead times are based on receiving final confirmations, contract and deposit. At that point, our typical lead time for windows is 4 to 8 weeks, depending on the complexity of the order and Cascadia’s plant workload at the time. However, due to recent demand, we are unable to accept new orders for delivery in 2015. We are working hard to increase our capacity for 2016 and return to our typical lead times. Please consult with your Cascadia Representative to confirm lead times.
    • The span difference between aluminum and fiberglass is dependent on the depth of the particular aluminum window. The deeper the frame profile, the larger the span potential. Cascadia fiberglass windows spanning capacity is roughly similar to shallow section aluminum curtain wall.
    • Fiberglass is approximately 8 to 10 times stronger than vinyl. This enables us to produce very large windows. Typically, most vinyl window configurations are limited to spans less than 7 feet tall. Cascadia has produced windows that span up to 16 feet tall or, when coupled into a strip, many hundreds of feet long. For more information on span limitations, feel free to contact your local Cascadia sales rep. 
    • Our standard windows typically cannot be installed on an angle or sloped. If this type of installation is required for a specific project application, engineering would be required to confirm the feasibility of the particular proposed detail.
    • For most applications, the most practical and economical attachment method is: aluminum installation angle at the sill and strap anchor attachment at the jambs and head. However, nailing flange attachment method is also available if required for a moderate increase in cost.
    • In new construction (and often in retrofit projects), shrinkage and settling of the wall framing is inevitable. Because Cascadia windows and doors utilize multipoint locking systems (for increased air tightness and forced entry resistance), shrinkage and settling of the wall around the window can put stress on the windows causing the multipoint locks to misalign. Therefore, it important to perform the final hardware adjustment after all of the shrinkage and settling of the building is complete. Hardware adjustments are usually quite simple and only basic tools are required. These adjustments can be performed by a reasonably handy homeowner, and typically does not require a window specialist.
    • If you require service work such as: paint touch-ups, hardware adjustments, etc, a Cascadia service representative can be made available to assist you. Typically, we can be available to visit you project within 2 weeks. However, if the service work required is urgent, we will make it a priority to assist you more quickly.
    • Yes a small container of touch up paint is provided with all orders, and more is available if necessary. Instructions for touch-up painting is available through our project manager. If you would like more information regarding paint, or instructions for touch-up painting, please contact Cascadia’s project manager.
    • We will ship your order in one of three ways:

      1. Delivered on our truck on A-frame racks.
      2. Delivered on our truck in wooden crates.
      3. Delivered in crates via third party transport companies. 

      Off-loading and site handling is the responsibility of the buyer unless the Cascadia scope of work includes installation.

    • We do not have standard size windows and doors. All of our products are custom sized for your particular project requirements
      • Conventional slider window typically do not seal as effectively as compression seal products such as casements and awnings. Conventional sliders utilize friction gaskets as opposed to compression seal gaskets, which make them less reliable and less durable. Therefore, conventional slider styles do not meet the Cascadia quality and durability standards.
    • We do not offer a standard multi-slide door at this time.
    • We are currently in the process of finalizing our folding door system (304 series). It has been produced for a few customized projects and should be available commercially soon.
    • Yes, our windows can accommodate an alarm system. However, for alarm systems that require drilling holes through the window/door frames, Cascadia would need to review and approve the locations of the holes to ensure that no concealed materials will be damaged and to ensure that the holes will not decrease the performance of the window.
    • Yes, we can provide various custom sizes and shapes. Feel free to contact your local sales rep to determine if your specific design is feasible.
    • Cascadia Windows can produce some of the largest thermally efficient windows available. However, there are limitations which will relate to hardware size capacity, weight capacity, ect. Please contact your local Cascadia Sales Representative for specific information on the series and configurations you are selecting.
    • We can provide spandrel panel products including:

      • Insulated sandwich panels (painted aluminum veneers with polyisocyanurate insulation between).
      • Various opaque sealed units.
    • No we do not provide fire rated products. However, our products can be used in various non-combustible construction applications. Please contact your local sales rep for more information on combustibility requirements of fiberglass windows.
    • Yes. Our 302 series door has a low threshold option which can accommodate ADA compliance. We also have handle options that will accommodate ADA. However, if your project requires ADA compliance, this needs to be explicitly requested so that the configuration design can be reviewed and produced accordingly.
    • Yes. Our 400 series window is designed for many applications including storefront. It is usually less expensive than aluminum storefront and has far superior performance.